Order information

As soon as your order is shipped, you'll receive an email with your tracking number. You can use it to know where your parcel is at any time.

Delivery times may vary depending on preparation times, local holidays, weather conditions, logistics issues... Please always check the tracking before contacting us. If there are delays, let us know and we'll get in touch with the courier.

Also please notice that couriers won't often call you if they can't find you or your address, so make sure someone is at home and your address is easy to find.

You can normally cancel an order if it hasn't been shipped yet. Custom orders and personalised items can't be cancelled as they're made specifically for the customer.

We refund all orders as quickly as possible. Please keep in mind that it isn't an automated process as we have to do it manually. In all cases, we always refund within the legal times (maximum is 30 days). If we confirm a refund and you don't your money back within a few days, please contact your bank and/or PayPal directly.

Please check our Terms and Conditions page.

In general, we offer a 50 days timeframe during which you can send back the article you purchased if it's still unused. Proof will be asked in form of pictures to make sure the item is in perfect conditions. Please always contact us directly before sending an item back.

In order to be able to bring you the best products at the best possible prices, we currently don’t take orders over the phone. We are here to help via email and/or via WhatsApp and Telegram.

Yes. We require our customers who want to purchase a blade - be it sharp or blunt - to be 18 at least, even if some countries allow younger people to purchase blades. We simply want to be on the safe side.

We accept all major credit cards (MasterCard, Visa and American Express), PayPal and bank transfers in Europe.

For safety reasons, we are unable to deliver to schools, hospitals and post offices.

It is possible to track packages through the websites of the couriers DPD, DHL or UPS. The express couriers will automatically send delivery notifications to the email you used when registering on Katanamart.co.uk

What types of payment are accepted?

You can pay with PayPal and Bank Transfer.

Yes, you can always return or exchange purchased products under the following conditions:

1. the products must NOT have been used and must be perfectly intact as delivered

2. The products must be returned in their original, undamaged packaging.

3. We do not accept returns for custom products (custom Katana and custom-made uniforms such as the Oni Keikogi).

Yes, it is normal. There is wax inside the saya that makes the wood waterproof to protect the blade from moisture. Sometimes excess wax can stick to the blade, but it does not damage it.

To prevent the wax from sticking to the blade simply keep the blade well lubricated at all times.

No, it is rather a strength. All the blades of our katana and iaito (except the Basic ones) have a particular curvature that creates an angle between blade and tsuka characteristic of the original Japanese katana.